Comments on: When a Customer Calls Are You Prepared? http://www.remodelbuddy.com/when-a-customer-calls-are-you-prepared Sat, 26 Feb 2011 23:36:56 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Tim Nagle http://www.remodelbuddy.com/when-a-customer-calls-are-you-prepared#comment-45 Tim Nagle Thu, 17 Sep 2009 00:52:16 +0000 http://www.remodelbuddy.com/?p=668#comment-45 Try asking questions that assess your customers needs and they will listen. Lisa, Thanks for the reply. I made mention of this in the "sales process" blog post and it is a good way to engage. Mr, & Mrs Homeowner, have you ever accomplished a home improvement project before? If yes, “How did that go?” What did you like about it? What didn’t you like about it?” They will lean you towards what is important and what isn’t important to them and you will know what to address (focus on) If they haven’t, you can educate them more and they need to be educated more on the process. Earn their trust by addressing what they just told you they do and don’t like or are not aware of. I could go on and on, but the important thing to remember is when asking questions, ask questions that assess their NEEDS. Great first step. Try asking questions that assess your customers needs and they will listen.
Lisa, Thanks for the reply. I made mention of this in the “sales process” blog post and it is a good way to engage.

Mr, & Mrs Homeowner, have you ever accomplished a home improvement project before? If yes, “How did that go?” What did you like about it? What didn’t you like about it?”

They will lean you towards what is important and what isn’t important to them and you will know what to address (focus on) If they haven’t, you can educate them more and they need to be educated more on the process. Earn their trust by addressing what they just told you they do and don’t like or are not aware of. I could go on and on, but the important thing to remember is when asking questions, ask questions that assess their NEEDS. Great first step.

]]> By: Lisa Schliff http://www.remodelbuddy.com/when-a-customer-calls-are-you-prepared#comment-44 Lisa Schliff Thu, 17 Sep 2009 00:43:11 +0000 http://www.remodelbuddy.com/?p=668#comment-44 This is one of my primary job duties for the company. I ask them "How long have you lived in your home?" I also ask them, "Have you ever remodeled before?" Both of these questions lead to others, and help the conversation to flow and bonding to begin. Tim, what are some questions you would suggest that I ask a caller? This is one of my primary job duties for the company. I ask them “How long have you lived in your home?” I also ask them, “Have you ever remodeled before?” Both of these questions lead to others, and help the conversation to flow and bonding to begin.

Tim, what are some questions you would suggest that I ask a caller?

]]> By: Is that Opportunity Calling? http://www.remodelbuddy.com/when-a-customer-calls-are-you-prepared#comment-19 Is that Opportunity Calling? Tue, 11 Aug 2009 01:04:02 +0000 http://www.remodelbuddy.com/?p=668#comment-19 [...] some additional thoughts and tips, see my partner Tim’s post from a few days back: When a Customer Calls Are You Prepared? Posted by Kyle Hunt Click here to cancel reply. Name [...] [...] some additional thoughts and tips, see my partner Tim’s post from a few days back: When a Customer Calls Are You Prepared? Posted by Kyle Hunt Click here to cancel reply. Name [...]

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